Return Policy

Vaccaro Guitars Returns & Exchanges

Not completely satisfied with your purchase? No problem! We offer returns and exchanges under the following conditions:

Return Policy:

  • Return window: You have 30 days from the invoice date to return your instrument for a full refund, full credit, or an exchange.
  • Condition: The instrument must be in brand new, original condition with no signs of wear or use. This includes, but is not limited to, pick scratches, belt buckle scratches, scuffs, dings, or scrapes on the instrument, case, or any included materials.
  • Packaging: All original packaging, cases, manuals, warranties, certificates, and accessories must be included.
  • Missing items: Returns missing any of the above may be subject to a restocking fee at our discretion.

Specifics:

  • Strings: Only defective strings will be accepted, and they must show no signs of long-term use. Incorrectly packaged strings are also accepted.
  • Instrument care products and accessories: Only unopened products can be returned.
  • Parts and pickups: Cannot show signs of long-term use.
  • Clothing: Must be returned in new condition.

After 30 days:

  • Exchanges only: Between 30 and 60 days of the invoice date, you can only exchange your instrument for another Vaccaro instrument of equal or lesser value.

Return Process:

  1. Contact Customer Service: Obtain a Return Merchandise Authorization (RMA) number before returning your instrument.

  2. Pack your instrument carefully: Use the original packaging if possible.

  3. Include:

    • The RMA number clearly marked on the outside of the package.

    • All original packaging and materials.

    • A copy of your sales receipt.

  4. Ship the instrument: We will provide a call tag for your return.

    Important Notes:

    • Returns purchased from authorized dealers must be handled through the dealer.
    • We reserve the right to refuse returns or charge a restocking fee for items not meeting the above conditions.

    We recommend contacting our Customer Service department with any questions about our return and exchange policy.